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Frequently Asked Questions

SUPPORT & HELP

How Can We Help You?

Find answers to our most common questions about software installation, pricing, data security, and ongoing technical support.

What kind of businesses use S2BD Software?

Our software is highly versatile. We provide specialized ERP solutions for Hospitals, Diagnostic Centers, Super Shops, Retail Stores, Schools, Colleges, and Corporate Offices looking for robust HR and Payroll systems.

Is your software cloud-based or offline?

We offer both! You can choose our high-performance Local/Offline Server version for single-branch stores without internet dependencies, or our Cloud-Based version for multi-branch synchronization and remote access.

How secure is my business data?

Security is our top priority. Our systems come with multi-level role-based access control, automated encrypted backups, and robust protection against unauthorized SQL injections to ensure your financial data is completely secure.

Do you provide training for my staff?

Absolutely. With every software installation, our technical team provides comprehensive on-site or remote hands-on training for your entire staff. We also provide video tutorials for future reference.

What happens if we face technical issues?

We offer 24/7 technical support. Critical issues are resolved within 2-4 hours by our dedicated support engineers. You can reach us anytime via phone, WhatsApp, or through our client support portal.

Can your software integrate with hardware devices like barcode scanners?

Yes! Our POS and Hospital Management systems seamlessly integrate with standard thermal receipt printers (58mm/80mm), barcode scanners, weight scales, and even pathological laboratory analyzers.

Are there monthly fees or is it a one-time payment?

We offer flexible pricing models. Depending on your business needs, you can choose a permanent lifetime license (one-time payment with an optional annual maintenance contract) or an affordable monthly cloud subscription.

Still have questions?

Our support team is ready to help you with any custom software requirements.

Call +880 1316 000066 Contact Us

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